General rules
Rules and information - Hiking tours
- It is necessary to be in good physical condition.
- For our hiking tours, we take advantage of public transport to reach the starting point (except for the sunrise tour). Not all tours start and end at the same place. Click here to find information about the bus rides that we will use.
- Unaccompanied minors need a written authorisation signed by a parent or an adult relative.
- The equipment has to be appropriate, we suggest mountain shoes, proper clothes and a rain jacket.
- We suggest to bring beverages and energy snacks.
- Lift passes, transfers and public transport costs are not included in the price.
- We decline every responsibility for potential accidents not linked to the guides themselves.
Lunch – Hiking tours
- Group tours: lunch is exclusively packed lunch. For shorter tours, we schedule a simple break to recharge.
- Private tours: lunch for both participants and the guide is at the participants' expense. Please indicate in advance whether you prefer to have lunch at a mountain hut or bring a packed lunch.
Booking and Cancellation Conditions
Booking is considered confirmed upon acceptance of the offer, the contractual terms, and the payment of a deposit or balance (if required at the time of booking).
In case of cancellation, the following conditions apply:
- Cancellation more than 14 days in advance: no penalty.
- Cancellation between 14 days and 48 hours before the first booked activity: the cancellation fee is proportional to the number of days remaining before the first booked activity.
- Cancellation with less than 48 hours' notice: the fee corresponds to the full booking amount.
If the booking involves a deposit or balance, any refund due to cancellation will be made via bank transfer, minus a 2.5% transaction fee.
Cancellation without notice is only allowed with a medical certificate from the local emergency doctor. Any deposit/balance will be refunded minus a 2.5% transaction fee.
