General rules
Rules and information - Road bike, MTB and E-MTB tours
- Helmet is mandatory.
- It is necessary to be in good physical condition.
- Unaccompanied minors need a written authorisation signed by a parent or and adult relative.
- Equipment has to be in good conditions and appropriate for the scheduled activity.
- The Bike Rental is not included in the price.
- During E-bike tours every participant has to bring the bike charger or a spare battery.
- We suggest to bring beverages, energy snacks and a raincoat.
- Lift passes, transfers and public transport costs are not included in the price.
- Lunch in mountain huts or restaurants is not included in the price.
- We decline every responsibility for potential accidents not linked to the guides themselves.
Booking and Cancellation Conditions
Booking is considered confirmed upon acceptance of the offer, the contractual terms, and the payment of a deposit or balance (if required at the time of booking).
In case of cancellation, the following conditions apply:
- Cancellation more than 14 days in advance: no penalty.
- Cancellation between 14 days and 48 hours before the first booked activity: the cancellation fee is proportional to the number of days remaining before the first booked activity.
- Cancellation with less than 48 hours' notice: the fee corresponds to the full booking amount.
If the booking involves a deposit or balance, any refund due to cancellation will be made via bank transfer, minus a 2.5% transaction fee.
Cancellation without notice is only allowed with a medical certificate from the local emergency doctor. Any deposit/balance will be refunded minus a 2.5% transaction fee.
